The other day while I was at my real job, the one that pays the bills, I was listening to one of the younger employees talking on the telephone with a supplier.
All that he was trying to accomplish was to simply verify that the supplier had received a copy of a purchase order and insure there were no issues with the purchase order.
As he makes first contact with the supplier he gives his name and the company name which is the professional thing to do. But then he begins to tell the person on the other end of the line the saga of how this purchase order came to be.
He explains how he went out to various suppliers for pricing, how the supplier had quoted him and their price was the best which is what led him to cut this purchase order.
At this point the person on the other end must have stopped him and explained to him that he needs to talk the person who handles our account.
Now keep in mind this initial conversation has been going on for two or three minutes and the supplier still doesn’t know exactly what his request is going to be. They have no idea what he is expecting from them.
The employee at our company now holds for a few more minutes until the supplier’s rep who handles our account comes on the line.
At this point my coworker once again begins telling the tale of the newly generated purchase order, from inception to it being sent to the supplier.
All together the process for confirming this purchase order lasted almost 15 minutes.
If I was doing it, it would have taken about two minutes or less.
Hi, this is me from company so and so. I’d like to confirm receipt of our purchase order number 1234 which I just sent to you via email (or fax, some companies still only have a fax machine). You got it? Great, are there any questions or issues? No, great, will it ship today? Great, thanks so much for your help.
I wonder why our employee felt the need for the long dissertation? Why start from the origination of the request for quote all the way through the creation of the purchase order? Who cares?
This employee is young and they do like the sound of their own voice, they’ll learn.
Time is fleeting.
Time is so valuable.
Be frugal with your words just like you would be frugal with your money.
Wasted words are wasted time, and time is more valuable than money.
© Otis P Smith and About the Groove, 2016. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Otis P Smith and About the Groove with appropriate and specific direction to the original content.