Suffering the consequences of our actions, I believe that is one of the laws of nature.
We are taught this when we are children. Eat your supper or no TV, or more like eat your supper or there will be no Xbox or internet.
Anyone raised by even half caring parents knows there were consequences to what you did. Make a bad decision about homework, staying out late, back talk a teacher or parent and you paid the price.
It’s what kept us in line until we learned acceptable and respectful behavior.
There are some who still haven’t learned but most of us know the basic rules to getting along with most everyone. We have to, it’s good for you and it’s good for everyone you come in contact with.
Again we learned these general societal rules by suffering the consequences of our actions. Some of us suffer more than others but most of us learned them by the time we hit our late teens and early twenties.
Then I look at business and see how we forget this law.
On a retail business level you see the lapse of enforcement of this law of nature all the time.
People go to a restaurant and have a bad experience. Now do they politely inform management about the issues they had? Do they take the time to understand the situation? Do they think this could have been a one time fluke, or do they simply not go back?
Well mannered civilized people who understand the law of consequences of your actions probably do one of the above.
But there are many who choose to pitch a fit. They rant and rave, they are rude and should be kicked out of the establishment, because short of being physically or verbally abused by the staff and even then there is just no excuse for these adult tantrums.
Now here’s where the law gets all screwed up. What does the management do? They forget the law about suffering the consequences for such bad behavior and they reward these immature, pompous, jackass of a person for acting worse than most children.
They comp the meal, they apologize profusely and condemn those that may have made an honest mistake or the circumstances were out of their control.
So now this business will suffer the consequences of their bad decisions, their actions.
This rude, arrogant, cheapskate customer has just discovered the golden ticket to a free meal. They’ll be back again and again. They’ll bitch, moan and complain about nothing and they’ll eat for free.
What has the business gained?
They’ve gained a complaining, pain in the ass customer who makes them no money. In fact they will cost them money and kill staff morale and possibly repel good, decent customers.
Believe me after 30 years in the business world the customer is not always right.
You see this same behavior in the business to business world as well.
The companies that wave the proverbial carrot while dumping the crap business in your lap.
You take it as they abuse you, your company and your staff.
Why do they abuse you, your company and your staff?
Because they are allowed to, they aren’t made to suffer the consequences of their actions. This behavior develops early in the relationship and just like a spoiled, undisciplined child it becomes more difficult to control.
If people and companies are allowed to abuse and take advantage of you or your company and you choose not to have them suffer the consequences of their actions, then be fully prepared for the consequences of your actions.
© Otis P Smith and About the Groove, 2016. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Otis P Smith and About the Groove with appropriate and specific direction to the original content.