The other day while I was at my real job, the one that pays the bills, I was listening to one of the younger employees talking on the telephone with a supplier.
All that he was trying to accomplish was to simply verify that the supplier had received a copy of a purchase order and insure there were no issues with the purchase order.
As he makes first contact with the supplier he gives his name and the company name which is the professional thing to do. But then he begins to tell the person on the other end of the line the saga of how this purchase order came to be. Continue reading