“In Peace I Will  Both Lie Down and Sleep.”

“In Peace I Will Both Lie Down and Sleep.”

Psalms 4:8

In peace I will both lie down and sleep.  For you alone O Lord make me dwell in safety.

I read this the other morning as I was doing my daily morning ritual.

Reading the Bible every morning is a habit I started about six or seven years ago maybe longer.  I’m not exactly sure when I made it part of my daily ritual but I know it was before I made the decision to leave behind the stress and frustration of my management position.

I was looking for contentment in my life, serenity to take the place of the chaos and pressure I was experiencing every day on my job.  The chaos and pressure always made its way into my mornings, evenings, weekends, holidays and vacations.

I was not able to lie down and sleep in peace. Continue reading

“In Peace I Will  Both Lie Down and Sleep.”

“In Peace I Will Both Lie Down and Sleep.”

Psalms 4:8

In peace I will both lie down and sleep.  For you alone O Lord make me dwell in safety.

I read this the other morning as I was doing my daily morning ritual.

Reading the Bible every morning is a habit I started about six or seven years ago maybe longer.  I’m not exactly sure when I made it part of my daily ritual but I know it was before I made the decision to leave behind the stress and frustration of my management position.

I was looking for contentment in my life, serenity to take the place of the chaos and pressure I was experiencing every day on my job.  The chaos and pressure always made its way into my mornings, evenings, weekends, holidays and vacations.

I was not able to lie down and sleep in peace. Continue reading

Listening, Better Customer Service For Life

Listening, Better Customer Service For Life

I had an experience that reinforced something I already knew.  It helped me see something that I need to improve.

This happened after I had completed the written sales agreement on my old house up north.

That house had been paid off for a number of years but I also had a home equity line of credit with an institution that will remain nameless.  The balance on that line of credit had been zero for a number of years but I decided to keep it open for any unforeseen emergencies and besides it cost me nothing to keep it open.  But now since my home was under contract I needed to close it and get the lien removed.

Six weeks prior to this experience, right after I had signed the sales agreement I started the process of trying to close the account.

I’m not going into the details of what transpired over those six weeks but let’s just say six weeks later and a number of phone calls it wasn’t closed out.

After six weeks the list of poor customer service actions grew to the point of I had enough. Continue reading

Stop Trying To Beat Moses

Stop Trying To Beat Moses

When I was a manager there were several days where I became frustrated with getting my team to do what needed to be done.

I like to think that it wasn’t due to a lack of communication or training but it very well could have been.

I held regular training sessions in both group and individual settings.  I would give instructions and ask the person who I was instructing to repeat them back to me thinking this would help them understand my instructions and show me that they had a good grasp of the task at hand.

I would try to make sure I was communicating my expectations and give a detailed time frame steering clear of subjective terms like, soon or now or whenever you have some time.  I would give a specific date and or time to have the work completed. Continue reading

Who’s In Control Of Your Life?

Who’s In Control Of Your Life?

The other night I had a long conversation with a good friend of mine.  He had recently relocated to a new area of the country after making a decision to down size his life in terms of material items and stress.

My friend is sixty two and is not ready mentally or financially for retirement but circumstances pushed him into the decision to move some place warm and relaxing.  He now finds himself having to find a new way to make a living until his full retirement benefits kick in.

As we talked he mentioned how he and his wife are still in the process of finding all the places you need to survive. They are still looking for the basic places and businesses you use every day and take for granted when you lived in the same place for 20, 30, 40 years or all of your life.

He told me it’s kind of fun discovering these new places every day.

But what keeps him up at night is wondering what he will do with the rest of his life.

At this point I interjected, “at least now you are in control of your life or should feel in control.”

I followed up with this story. Continue reading

The Band I Left (Part VII)

The Band I Left (Part VII)

(It’s over – maybe)

Tonight may be my final rehearsal with this band.

I’m really not looking forward to rehearsing and that is a very good indicator that it’s time to move on.

I have reached the point where I would rather stay home and work on various aspects of my playing than drive to the other side of the county to rehearse with some players that are still struggling with learning new material.

It’s now been two months of weekly rehearsals and tonight will be the ninth time we rehearsed together as a band.

In that amount of time we have put together nineteen songs, eighteen of which are songs that the other two players have spent months learning and rehearsing.  So in eight rehearsals together we have managed to add one new song that we had to learn together.

Tonight we are supposed to add four more songs.  I am really curious to see if they are even close to knowing these songs.  Even if by some miracle they have them down and ready to go that’s only twenty three songs. Continue reading

Why I Don’t Want To Be A Manager

Why I Don’t Want To Be A Manager

Why I don’t want to manage people.  That is what I decided to write about today.

I was a manager for 17 years and It’s been about three years since I elected to step down from my management position.  The upside of that decision has heavily outweighed the downside.  The only real downside was the cut in pay and not having an office (which I’ll discuss in a later post), but the reduction of stress, frustration, anxiety and anger far exceeds the monetary difference.

It’s been interesting working beside the same people I use to manage.  Some of them I managed for over 15 years.

The old manager in me still wants to come out and teach but I try to just sit back and keep my mouth shut.

I often think to myself that maybe I’d still be a manager if I had another me to count on. Continue reading