Remember the Good Guys – Forget the Jerks

Remember the Good Guys – Forget the Jerks

The other day I was working with a supplier who I have been dealing with for about 20 years.

I was writing a follow-up email to our current rep at this supplier and I tried to remember the last few reps I had dealt with at this supplier.

There was a lady before the current rep and I remembered her name rather easily.  Her last name was the same as a flower so that helped me even though I had only dealt with her for less than one year.

Then I tried to remember the gentleman’s name who I had dealt with before her and I drew a blank. Continue reading

Don’t “Reach Out”, Just Give Them A Call

Don’t “Reach Out”, Just Give Them A Call

I wrote a piece about some of the most over used and misused words on the internet. (Click here to read.)

Today I want to write about one of the most over used terms in the business world and how we have minimized the meaning of this term with its misuse.

Sometimes I think if I hear one more person say “reach out” to someone I am going to puke. Continue reading

Chain of Walls

Chain of Walls

When I started out in the business world we typed our memos and letters on a typewriter, used whiteout to correct errors and either hand carried or used the United States Postal Service to have our letters delivered.

Then faxes came onto the scene and we would go down to the local print shop and for a small fee fax any urgent documents.  At least that’s what a small business did that couldn’t afford to own their own fax machine.

As I watched email evolve I remember thinking what a great communication tool this is.

Being a manager I was excited about being able to instantly send memos and information to employees, suppliers and customers around the world.

I thought how efficient this tool is and how much more efficient it will make this company and the communications within this company.

Now it’s some 20 years later. Continue reading

Wasted Words, Wasted Time

Wasted Words, Wasted Time

The other day while I was at my real job, the one that pays the bills, I was listening to one of the younger employees talking on the telephone with a supplier.

All that he was trying to accomplish was to simply verify that the supplier had received a copy of a purchase order and insure there were no issues with the purchase order.

As he makes first contact with the supplier he gives his name and the company name which is the professional thing to do.  But then he begins to tell the person on the other end of the line the saga of how this purchase order came to be. Continue reading